Gold-Stash Does Not Follow Through On Its Guarantees

 

Gold-Stash Does Not Follow Through On Its Guarantees

 

Gold-Stash is a company that considers themselves to be the nation’s number one buyer when it comes to gold, diamonds, platinum, silver, and rare coins. Even though the 54 year old company based out of Gilbert, Arizona appears to be legitimately run, in the past three years there have been several complaints filed with the Better Business Bureau concerning this company and its practices.

 

While three out of four of the complaints were resolved, there was one complaint that was never rectified. The Better Business Bureau claims that Gold-Stash made every attempt to accommodate the unsatisfied customer, but they were unable to come to a medium ground. The exact nature of the complaint that was filed is unknown. What is known is that the complaint had to do with various advertising and sales issues that the company claimed it practiced.

 

To test out the company, Boston Globe performed their own dummy experiment. The results that came back after the experiment was completed were extremely appalling. Gold-Stash promises its customers that they will receive a high dollar amount for the items that they are choosing to sell. They also promise their customers that their funds will be delivered to them within twenty four hours after the items have been received.

 

The test conducted by Boston Globe, proved that a lot of the guarantees that this company advertises on their website are false. In fact, Gold-Stash failed to send the tester from Boston Globe a check, within their designated twenty four hour time frame. The tester was forced to wait over a month for the transaction to be finalized.

 

To some people, waiting a month for additional funds does not sound like a bad thing. But, the problem is the company’s guarantees. If a customer is not pleased with the amount of money that they receive from Gold-Stash they only have fourteen days from the date that their check was issued to choose to not accept the offer.

 

With checks taking the course of one month to arrive, it is hard for a customer to demand a higher amount for their items. Gold-Stash holds onto all of the items that they purchase for the course of fourteen days, before they repurpose them for something else. If a consumer is forced to wait over a month’s time to receive a check, their items have already been repurposed. This means if the consumer is not happy with the amount of money that they were given for their items, there is nothing that they can do about it.

 

If a customer chooses the quickest option to receive their money, which is through a direct wire sent to their checking account, they must forfeit their right to ask for more money for their items. Consumers that choose to have their funds wired to their bank accounts will have their items repurposed by Gold-Stash immediately.

The cash for gold site Gold Stash offers very little pertinent information on its simple and clean website. This can be a cause of concern for prospective customers.

Gold Stash claims to be the No. 1 dealer of gold and silver, precious gems and coins in the country. Their professionals have over 50 years of business experience. This can be a positive to their customers, giving them confidence and knowledge in them but in today’s day and age of e-commerce, the Web site should have more.

The website invites customers to request a secure envelope from Gold Stash. Customers can then send in their gold or other jewelry. This mail packet can be insured for up to $1,000.00.

Gold Stash comes with a triple-A rating from the Better Business Bureau. They also have a have a solid record for providing not only customer service but also good practices.

The Web site provides an extensive Frequently-Asked-Questions (FAQ) section that does a thorough job of answering many important questions with basic, easy-to-understand answers. This includes an explanation of the process for mailing in one’s items and receiving payment.

But what isn’t available on Gold Stash’s website is a history of the company. Customers should have an opportunity to find out more about the company without having to spend a great deal of time tracking down information from external sources.

At the time we conducted our review, Gold Stash offered $100.00 bonus for any purchases they make valuing $250.00 or more. By offering a large bonus on this small purchase amount raised a red flag and asked the question on how they how they can afford to do so if they are paying top dollar for the gold they buy?